Details for The Grand – Steakhouse & Bar
- Good For Groups: Yes
- Takes Reservations: Yes
- Meals Served: Breakfast, Lunch, Dinner
- Outdoor Seating: Yes
Kimmie W. said: "We love this place! Been there about 3 times. Very yummy food, esp the Shish Tawook. I looooved the mocha mouse!!! Very nice service, also like the décor. We wish more places would be like this. :)" read more »
Reviews for The Grand – Steakhouse & Bar
5th March 2014 1 star
I really regret giving this place a second chance!!
The first time, I ordered fish and chips. One of the two pieces of the battered fish reeked a stale odour and taste. Surprisingly, the other fish was ok. This was pointed out to the waitress who took the fish away (apologetically) to the kitchen. We were given a 10% discount
We thought we would give the restaurant another chance and we returned to dine again the following week. I ordered fish and chips again. I was amazed to find that once again one of the battered fish was again not fit to be eaten. I complained and it was pointed out to us that the fish was cooked from frozen and was supplied by the biggest fish distributor in Welllington!! We were not going to be given a discount this time since we had previously been given a discount for the same reason!! It was our own fault since we had re-ordered the same item on the menu!!!!!
You would think that it was in the interest of the restaurant to be aware if their food is sub-standard and to remedy this as soon as possible. Needless to say, we will not be returning again to this restaurant and will also be directing our friends also to go to alternative establishments.
17th January 2014 1 star
1 star for the waitress that served us! Myself and 6 friends went for breakfast on 15.01.14. Although the waitress was pleasant, we only saw her when she took our order and not at all after that. The food was average at best and the milkshakes ordered tasted like they used off milk. The coffee was burnt and the sugar I was given for the coffee looked as if it had never been cleaned – all blocked up with liquid. The manager (a foreign woman) had zero customer service skills. Was extremely rude and didn’t care at all about her customers and our complaints. She left my partner waiting 15 minutes at the bar so he could get change for the gaming machines. Although the decor of the bar was lovely, it is completely let down by unwelcoming staff and an appalling manager. I would not recommend this place to anybody. We certainly won’t be back.
Simon & Debi
4th January 2014 1 star
Really regret sitting down in this place…… It started off well with a nice guy to greet us, then we were given the most miserable, not friendly waitress….. Who took r orders and a friends drink order and made a sharp exit, when she returned with r friends drink i asked her is she going to take everyone elses drink orders, the response i got was why didnt u say!! Erm… Thats ur job!! She then came back to tell us 3 of the 9 meals we had ordered they had no sausages left… I thought a waitress checks at chefs station and then advises the diners what specials r and whats available… My husband was ready for us to leave then only that we,d ordered and our elderly guests were comfy after r long walk. That was when i googled this place and realised we werent the only ones to have had this experience. When we paid my husband complained to the guy at till to be told theyve had complaints b4, as we said if we owned it she wudnt still be there…. Would defin8ly not recommend here the food was defin8ly frozen and no atmosphere. Would keep on walking next time.
31st December 2013 4 star
Feels weird to go back and review this almost a year later, but I’m just doing an obsessive little MenuMania catchup session lol!
I went here with my bro-n-law for a steak when I had temporarily fallen off the vegetarian wagon…
And OMG – if you’re gonna kill a cow – THIS IS HOW YOU SHOULD COOK IT! One of the best steaks I ever had, served on a sizzling platter.
So. Damn. Good.
Thank you cow.
23rd December 2013 4 star
My family (parents and two University student daughters) had some drinks and nibbles here and found the place really pleasant. Great decor, very comfortable and relaxing upstairs garden bar. The juices we ordered were delicious and the nibbles were a good size and a good price (3 for $25). The service was fantastic, so I was surprised to read the other reviews on this website saying the service was so poor. Our Irish (I think) waitress was lovely and the man checking on the upstairs area was very welcoming. Would go back again!
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