WellingtonNZ.com,
New Zealand 

Sarah H.
28th April 2012 4 star 

I’m surprised at some of these reviews as I tried Soho Brown for the first time last Saturday and I was more than impressed with the price and quality of food.

I thought the decor was super cool, trendy and cosy. The service was fine.

The food looked fresh and inviting and there was lots to choose from. I had a club sandwich, hot savory and a nut tart. All came to a very reasonable price and all was very fresh and tasty.

I am sure to return to Soho Brown’s again.

Lyn
21st April 2012 1 star 

I had the lamb sandwich with aioli. It was very dry, with so little aioli and the lamb itself was not succulent. I also had the cheesecake as dessert which was not particularly outstanding, but all desserts in general was very reasonably priced.

As mentioned by other patrons, the service is not stellar. The cashier who served me could be friendlier. Cutlery also did not look very clean.

The ambience is the cafe is very nice. It does become really busy during lunchtime, and it could be a challenge to get a table.

All in all, I don’t think I will be visiting this cafe anytime in the near future.

Tracey u.
11th April 2012 2 star 

They started out great. lovely service and great food, now I ask myself why I keep coming back. Food disappointing, pies aren’t as good anymore and twice had a tuna roll which are the worst I have ever eaten. The service is terrible, unfriendly. The only nice member of staff I’ve noticed is a young girl who used to work for Wishbone. It doesn’t matter what time a day I’ve been in always the same. In at 11 this morning, very quiet. I wasn’t greeted at the door as a reply to a previous review stated,nor did I get a hello at the till. The only good thing here is there is a table I can work at while having a drink.
Maybe the owner should spend some time in a customers shoes.

SJK
7th April 2012 1 star 

Visited SB for a quick morning tea today (Sat). While looking like an old style tea room both service and food were far from it.
Food looked relatively new/fresh.
No clean utensils to grab food from cabinets – none! What was there were tongs at the check out caked in food. When asked for tongs, received one set (for four of us to use)
I found hair hanging out the Cornish pastry.
The mini savouries? What was in them I’m not sure but hey should have been called mini fat filled savouries.
The other food purchased was tasteless, lukewarm and over greasy.
Staff reached over when serving drinks.
What was missing from Soho Brown? A love and appreciation of food and staff that care about customer service.

Comment from dan b.of Soho Brown’s 10/04/2012   Hide »

Hi SJK, Thank you for your feedback, I’m sorry to hear that…    More »

Hi SJK,
Thank you for your feedback, I’m sorry to hear that your visit to Soho Browns wasn’t a positive one. I want to acknowledge all of your points and we’ll ensure these are all improved upon in some way.
Firstly the cabinet tongs can easily get misplaced during busy periods, so we will have staff keep an eye on them and make sure that enough tongs are always readily available for customers. Thank you for this insight.

We apologise sincerely for the hair found in your pastie, and ensure you that we have a very strict policy when it comes to hygene in the kitchen. Nobody enters or exits the kitchen without a dustcoat and hairnet and no food is touched without gloves.
With regard to your savoury; These are all made fresh each day and night. Some products aren’t fat free but we make no claim that they are. Many of the recipes used to make these products are family recipes that have been passed down and gobbled up for generations. We have regular quality control tests and I’ll be sure to include the savouries in our next test, to see how we can improve these.

Lastly our staff are all trained and experienced in customer service. Our goal is that our team at Soho make our customers feel welcome and comfortable. During non busy periods we have waiting staff greet customers at the door. Because of the popularity of our store, our staff can often become very busy, but I assure you that the number 1 priority of our staff is always our customers.

I hope that your next visit to Soho will restore your faith in us!

Regards

Samantha Lacoua
General Manager
Soho Browns

Alexandra M.
14th March 2012 1 star 

I was shown this place when my husband said that it was new and looked really good. He had a coffee there while waiting for me last week. When we returned I asked him to take a closer look. We walked down the food line and I pointed out that if you take a good look you will see that most of the food looks dry and certainly not fresh. The pastries were aged looking and dry, the tarts were curling up their toes. The sandwiches and bread products looked tired. The salads looked as if they had seen better days and looked under dressed. The presentation of the biscuits on the counter did not thrill either. When “he who is so easily pleased” took a more in depth appraisal of what was on offer he laughed and said he had to agree…we left without purchasing. The old style cafeteria in line self help theme is an old idea and sets you back in time a bit. Introduced like this in such a prime spot in 2012 could be great but the quality of the food should not take you back in time as well.

Comment from dan b.of Soho Brown’s 10/04/2012   Hide »

Hi there Thank you for your feedback, Alexandra. I assure you…    More »

Hi there

Thank you for your feedback, Alexandra. I assure you that all our food is made fresh daily. The ingredients we use to make our food is fresh and produced by a chefs who tirelessly work around the clock to ensure the shelves are lined every morning with fresh delicious food. The Chefs can occasionally fall behind in replenishing the shelves throughout the day, as the popularity of our food is continually growing. Meaning the shelves are emptying quicker, making it hard for the chefs to keep up! But we pride ourselves on our food being fresh and tasty no matter what time of the day.

Please feel free to come in and try some of the food on the shelves and then let us know what you think.

Regards

Samantha Lacoua
General Manager
Soho Browns

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